Política de Tratamiento de Datos Personales

2. Datos Personales Recolectados

Dependiendo de la interacción del usuario con Pinturas M&D, podremos recolectar los siguientes datos personales:

• Nombre completo.

• Número de teléfono o celular.

• Correo electrónico.

• Ciudad o lugar de entrega, cuando sea necesario para gestionar una solicitud o compra.

• Información relacionada con pedidos, solicitudes o cotizaciones.

• Tipo de solicitud.

• Mensajes, comentarios o información suministrada voluntariamente por el usuario.

• Información necesaria para gestionar procesos de atención al cliente, PQRS, compras, entregas, cambios o garantías.

Pinturas M&D procurará recolectar únicamente los datos que sean necesarios para cumplir con las finalidades informadas.

Registration Data

If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.

Purchase Data

To receive product support, you have to have one or more Envato/ThemeREX purchase codes on our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support, and other customer services.

Support Data

If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third party Ticksy ticketing system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.

Comments

When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

Contact Form

Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Zoho Privacy Policy.

These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.

Google Analytics

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.

Cases for Using the Personal Data

We use your personal information in the following cases:

• Verification/identification of the user during website usage;
• Providing Technical Assistance;
• Sending updates to our users with important information to inform about news/changes;
• Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
• over our customers’ personal information;
• Customize the website to make your experience more personal and engaging;
• Guarantee overall performance and administrative functions run smoothly.